Privacy Policy

Purpose of this privacy policy
This document explains what type of data ‘Caernarfon Walks’ have about you when you visit caernarfonwalks.co.uk, what we use the data for, where we obtained it from, how long data will be stored and who we share it with etc. By visiting the Caernarfon Walks’ website, you are accepting this privacy policy. If you do not consent, please do not share any personal information with us .

What data do we collect?
The information we hold about you may include: your name, email address and phone number. However, you are welcome to browse our website without entering your personal data.

How do we collect your data?
We collect data when you:

• Complete the contact / booking form on our website
  
• Send an enquiry via email, or telephone us
  

How will we use your personal data?
Caernarfon Walks collects your data so that we can:

• Deal with your enquiry, process your booking, send you information and updates about your booking, supply you with the purchased service, process payments and keep records of the transaction.
  
• Enhance your user experience and personalise your experience with us information you provide helps us better respond to your individual needs and your customer service requests more efficiently.
  
• Understand how viewers of our website navigate and use the site, in order to improve the layout and content of our website.
  
• Improve the quality of our services.
  

We will only collect personal data to the extent that is required for its intended purpose.

How do we store your data?
Caernarfon Walks securely stores your data on the business owner’s password protected encrypted laptop to which nobody else has access. Security measures are in place to ensure the data is protected. Safety precautions taken are that the data is not made accessible to anyone else and antivirus software is kept up to date.

How long will we keep the data for?
Caernarfon Walks will keep your personal data (i.e. name and contact details) for 5 years after your guided tour of Caernarfon or your guided tour of Segontium. Once this time period has expired, we will delete your data.

Do we share your data with others?
We do not share your data with third parties.

What are your data protection rights?
You can ask to see the personal data we hold about you. You can also ask us to correct or delete your personal data (in certain circumstances). You are entitled to object to or restrict the processing of your personal data (where applicable). You have the right to have your personal data transferred to you or another organisation (under certain conditions).

If you would like to exercise any of these rights, or if you have any questions or concerns about our privacy policy, please email our data protection manager (Melissa Lambe) at: melissa@caernarfonwalks.co.uk we will respond to your request within 28 days.

If you remain dissatisfied with the way Caernarfon Walks is handling your personal information, you can make a complaint to the Information Commissioner’s Office (ICO)
Visit: https://ico.org.uk/make-a-complaint/
Phone: 0303 123 1113
Post: Information Commissioner's Office. Wycliffe House. Water Lane. Wilmslow. Cheshire. SK9 5AF.

Amendments to our privacy policy
Caernarfon Walks may amend this privacy policy from time to time by publishing a new version on our website. We advise you to check this page occasionally because continuing to use the website following the posting of changes will mean you accept the new privacy policy. This privacy policy was last updated in April 2020.

Links to other websites
Caernarfon Walks’ website may contain links to other websites of interest. This privacy policy applies only to our website. This privacy policy does not cover how other organisations process personal data, therefore if you click on a link to another website, we encourage you to read their privacy policy.